Aurora Innovation
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Aurora Innovation

Empowering Patients with Innovative Telehealth Solutions

Tapani Kyrki,

Aurora Innovation is a technology company that specializes in the development of self-driving car technology. Founded in 2017 by a team of experienced engineers from the automotive and technology industries, Aurora is committed to creating a safe and efficient autonomous driving experience for people and goods.

Tapani Kyrki is the CEO of Aurora Innovation. With over 25 years of experience in the technology industry, Kyrki has led the development of cutting-edge products and solutions for some of the world’s leading companies. As the CEO of Aurora, he is dedicated to advancing the company’s mission of creating a safe and sustainable future of transportation through autonomous driving technology.

We had the pleasure of interviewing Tapani Kyrki, the CEO of Aurora Innovation, to gain deeper insights into the company’s innovative work.

Aurora Innovation is revolutionizing the healthcare industry with its SaaS-based contact management solutions. The company’s flagship product, teleQ, is a decentralized digital platform that streamlines patient contacts into a single, smart user interface, including callbacks, video calls, and queuing. This medium enables healthcare providers to respond to their patients’ needs more quickly and efficiently, ultimately improving patient and employee satisfaction.

With teleQ, healthcare organizations can manage all patient contacts in one place, regardless of the patient’s contact method. The platform automates and reduces the incoming contact flow, allowing healthcare providers to boost productivity at the point of care. The platform’s statistical functionalities enable customer care service personnel to schedule callbacks with respective healthcare professionals at their earliest convenience.The benefits of teleQ are apparent in the thousands of hospitals and clinics across Sweden, Finland, Spain, and the Netherlands that have adopted the platform. Healthcare professionals and patients benefit from the more flexible and effective ways of interaction facilitated by teleQ. Doctors and nurses can now eliminate their “telephony stress,” Healthcare organizations are witnessing improved availability and increased customer satisfaction.

One of the key features of teleQ is its ability to simplify and streamline the workflow for healthcare providers. This is particularly important for managers like Tuija Peltonen, a Capio Healthcare Center manager in Stockholm. Peltonen explains that teleQ helps her plan and optimize the unit based on patient phone needs. The platform enables healthcare providers to control the flow of calls with the correct number of nurses taking the calls.

Aurora Innovation has a unique approach to onboarding, tailored to each country’s healthcare system and regulations. The company collaborates with relevant public stakeholders and information and communication technology partners to deploy its teleQ platform across hospitals and clinics in countries with a public healthcare system. Aurora collaborates directly with hospitals and clinics in other countries to onboard its platform. The company also offers a “pick and pay” approach, where clients only compensate for the platform’s modules they require in their workflow.

Aurora Innovation’s success stories are countless, and the company has over 6,000 teleQ installations. The next step for the company is to expand its portfolio to include integration with other healthcare applications such as medical records, patient monitoring, and digital triage systems. This will improve care quality and make the patient’s path easier from first contact to completion. With its innovative approach to contact management, there is no doubt that Aurora Innovation will create a world of difference in humanizing digital healthcare.

In conclusion, Aurora Innovation’s teleQ platform transforms the healthcare industry by simplifying and streamlining patient contacts into a single user interface. The platform’s automation and overall incoming contact flow reduction enable healthcare providers to boost productivity and improve availability, leading to increased customer and employee satisfaction. The company’s unique approach to onboarding and pick and pay module compensation has made the platform accessible to healthcare organizations worldwide. With the expansion of its portfolio, Aurora Innovation is poised to make an even greater impact on humanizing digital healthcare.

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